Warranty
WARRANTIES
The products purchased through DENTSTORE are new, in original packaging and benefit from warranty, in accordance with the legal provisions in force and the commercial policies of the producers.
The warranty period arises from the time the product is invoiced. The warranty is valid only on the territories stated in the commercial guarantee certificate.
In addition to any other warranties provided by applicable laws and detailed in the warranty certificate issued by the Manufacturer / Importer or Seller, the Seller warrants the Buyer against any non-conformities that may affect all or part of the goods and services, except for normal wear and tear, for a period of 24 months from the date of issue of the sales invoice. Exceptions make consumable products, which do not benefit from the warranty.
In the event of unwarranted warranty claims, the Seller reserves the right to oblige the Buyer to pay the equivalent of the product diagnostic and transportation charges.
Buyer is fully responsible for the installation and use of the products, as instructed in the documentation provided by the manufacturer / importer, the Seller is offering warranty only for production deficiencies or in case of non-compliance with the technical specifications presented on the site or as the case may be, in the specific documentation.
If at the time of receipt you notice the lack of the product warranty certificate, you must notify us within 48 hours of receiving the product at the email address orders@dentstore.com or by phone +3228881281. Any subsequent referral will not be taken into consideration.
WARRANTY CONDITIONS
The warranty period for the purchased products starts from the date of invoicing the product and is valid for a period of 24 months.
In the event of a warranty claim, the Buyer is required to notify the SELLER in advance to the email address orders@dentstore.com, after which he is obliged to submit the purchased product together with all his accessories and the Warranty Certificate issued by the Manufacturer/Importer.
The SELLER is not obliged to give the warranty if he / she finds that the malfunction is caused by the wrong handling / use / installation. Also, DENTSTORE reserves the right not to grant the warranty in the event the product presents damage produced by the Buyer.
The SELLER reserves the right to return the value of the product under warranty and not to replace the product if it is no longer in stock.
This warranty does not cover normal wear and tear and/or damage caused by loss, theft, improper use, accidents, negligent or malicious manipulation intentionally. Also, the warranty does not cover damages caused by moisture or water, except for products marked with specific references.
Any modification to the products, including the addition, removal and/or replacement of parts by an unauthorized person, will result in the loss of the warranty.
Service or repair work on the product will also result in loss of warranty.
DENTSTORE assumes no liability for any accidental or consequential damages resulting from malfunction or malfunction of the products. Any claim for damages addressed to DENTSTORE may not exceed the purchase price of the product in question.
In the event of unwarranted warranty claims, the Seller reserves the right to oblige the Buyer to pay the equivalent of the product diagnostic and applicable handling/handling fees.
If at the time of receipt you notice the lack of the product warranty certificate, you must notify us within 48 hours of receiving the product at the email addres orders@dentstore.com or by phone +32 2 888 12 81. Any subsequent referral will not be taken into consideration.
It is advisable to bring the product into service in its original packaging to ensure its integrity during transport. Damaged products during transportation due to inappropriate packaging will not be warranted.