Terms and conditions

Date Generale

The online store, DENTSTORE, is owned by DENTSTORE S.R.L. (hereinafter referred to as the "Seller"), registered with the Trade Registry under no. J40 / 15190/2017, with sole identification no. 29777715, fiscal attribute RO, share capital 403.000 lei, headquartered in Tepes Voda no. 89, District 2, Bucharest, Romania, phone + 40-21-308-5751, fax +40 -21-308-5752, having the bank account no. RO51BTRLRONCRT0311392601 opened at BANCA TRANSILVANIA.

We recommend that you read this document carefully!

By using the DENTSTORE.COM, the legal entity visitor (hereinafter referred to as the "Buyer") expresses its agreement to the Terms and Conditions described below (hereinafter referred to as the "Agreement").

Given the specificity of the traded goods, DENTSTORE.COM is designed for sale to legal entities. Individual visitors can not place orders on www.dentstore.com, being invited to purchase the products they are interested on www.oralix.ro.

The contract applies to all sales of goods and services through DENTSTORE and, once conclusioned, may be modified only with the written agreement of both parties.

The contract may be modified by the Seller depending on the evolution of the legal provisions, without the obligation to announce this specifically.

By creating an account and/or placing an order, the Buyer expresses his agreement on receiving electronic commercial messages from the Seller at the provided email address, understanding that as a result of the contractual relationship between the parties (relations between legal entities), the Seller may use the e-mail address provided as buyer information.

When placing an order in the online store DENTSTORE.COM, the Buyer, in his capacity of legal entity, expresses his consent to the registration of an account at the specified email address in the special field for account generation and on the electronic communication method through email and / or phone regarding the placed order and the future campaigns, discounts, offers and events organized by the Seller.

When creating an account within the online store DENTSTORE.COM, the Buyer expresses his / her agreement on the specific communication methods, namely e-mail / phone regarding the future orders he / she will place through his / her account and the future campaigns, discounts, offers and events organized by the Seller.

Sending the order to the site will be followed by an automatic email that only testifies the placement of the order. It constitutes firm acceptance of the order, and implicitly signifies the conclusion of the contract between professionals, any telephone conversations, emails or any other methods of distance communication with the Seller's representatives confirming the delivery of the products. If the professional dentist or dental technician is not contacted by a DENTSTORE representative, the contract will not be considered terminated without any obligation on the part of the Buyer, the Buyer understanding that the mere automatic confirmation of the order immediately after placement does not create contractual obligations in DENTSTORE’s behalf.

The Buyer can get more information about placing an online order by going to the "How to buy" section.

DENTSTORE.COM does not assume responsibility for any display errors displayed on the website, for graphic items displayed on the website that are either erroneous or not viewable, nor for the proper functioning of external content sources referenced in the materials presented on the website, being in no way involved in their management.

Processing and confirmation of orders

The Seller will check the order and will notify the buyer of the result of the checking process. Seller's delivery by email of Seller's delivery notification / delivery confirmation to Buyer, without requiring any receipt from the Buyer, constitutes the moment of conclusion of the agreement.

For products with "On Order" status, it is mandatory to check the actual availability with the Seller, the Buyer being invited to contact DENTSTORE using the information available in the "Contact" section if he is interested in purchasing such a product.

The products included in the orders accepted by the Seller will be delivered according to the terms of payment and delivery.

  • The Buyer may cancel an order by contacting the Seller using the information in the "Contact" section before receiving the delivery notification message, by sending an email to orders@dentstore.com. Also, the buyer can cancel an order directly through his account or within 1 hour of placing the order. In both cases, the order cancellation can only work if it is not already "completed".
  • The Buyer can return the product/products by following the procedure described in the "Returning Products" section.

Duration of the contract

This contract is concluded for a specified duration, that is, for the time required to deliver the order placed through the online store DENTSTORE.COM. Once the order is delivered, the contract is considered to be honored, and the Seller will only be liable for legal and contractual obligations after the delivery of the product and until the warranty period of the purchased product expires.

Order Invoicing

Each confirmed order specifies the products, the prices, the payment method and term. The Seller will issue an tax invoice for the goods and services delivered. The Buyer has the obligation to provide all the correct information required to issue the tax invoice in accordance with the legislation in force.

Prices and product information

The prices presented in the online store DENTSTORE.COM include VAT (19% and 9%). Prices do not include shipping costs, unless specified on the product page, at the time of completion of the order or as the case may be, within the various time-limited campaigns organized by the Seller.

Some of the listed prices are calculated based on a formula on the price taken over by automatic feeds from suppliers' lists. Although our efforts to list the right prices are major, a small number of our catalog products may have the wrong prices. For these products, if the correct price is at least 20% higher than the price listed in our catalog, we reserve the right to contact you personally in order to remedy the situation created, in order to maintain the intention to purchase from DENTSTORE website, but with regard to another product whose price is correctly calculated or, as the case may be, for the cancellation of the order.

The tax invoice will be issued on the basis of the specifications contained in the contract confirmation message and will include the price stated in this message. The website content (texts, names and product descriptions, technical characteristics, images, symbols) is made in collaboration with representatives of manufacturers/suppliers of listed products and may be incomplete for space and/or structured information reasons. For this reason, the Seller assumes no responsibility for the full description of the products presented on the website.

The seller and its suppliers reserve the right to modify the technical specifications of the products without prior notice.

The product images are presented in the DENTSTORE.COM online shop as an example and may differ from the products delivered, respectively the product delivered may have a different color from the one presented on the website.

The payment

The prices presented on the online store DENTSTORE includes 19% VAT and 9% VAT in accordance with the legal provisions. Prices do not include shipping costs, unless specified on the product page, at the time of completion of the order or as the case may be, within the various time-limited campaigns organized by the Seller.

The Seller reserves the right to request advanced payment in case of products supplied by DENTSTORE based on Buyer's order, more precisely for those products in the description of which appears "On order". In this case, the supply and delivery will only be made after registering the full payment of the order.

The accepted payment methods are:

  • by card;
  • by bank transfer;
  • by PayPal;

In case of online payments using cards, the security and validity of card authentication will be confirmed by the electronic payment processor. Transactions are made exclusively through the computer systems of the online processor, with maximum security provided by the 3D Secure platform. No information related to the Buyer's Card will be stored on the Seller's servers.

The buyer that pays online must provide the processor with the name of the card, the card code (all figures on the card face, no spaces), the expiration date, and the last three digits on the back of the card written on the signature tape. Bank debit cards, debit cards with overdraft or credit cards issued under the MasterCard (including Maestro) and VISA (including VISA Electron) cards are accepted. For card payments no additional commission is charged to the Buyer.

If the Buyer accrues delays in payment, under these circumstances, he is obliged to pay the seller a penalty of 0.2% per day of delay, calculated on the basis of the unpaid amount.

The invoice maturity is considered to be the date of receipt of the goods by the Buyer in the case of delivery by courier.

For more information on how to pay see the “How to pay” section.

Orders delivery

The Seller undertakes to ship the order to the Buyer within a door-to-door courier system at a delivery address, respecting the delivery terms established at the time of the acceptance of the order. In case of orders paid by bank transfer, the delivery term will be calculated from the receipt of the full payment.

The delivery of some products that are part of a certain promotion will be made according to the respective promotion regulations, available in full version on www.dentstore.com.

The seller will apply the communicated price on the website for each delivery, and in case of products that are part of certain promotions in accordance with the rules of active promotions on the site at the time of placing the order.

The seller shall properly pack the products and shall forward the following accompanying documents: the tax invoice, the user manuals provided by the manufacturer or the importer.

The buyer must notify by email at orders@dentstore.com or by phone at +32 2 888 12 81, the absence of any of these documents within 48 hours of receipt of the products, otherwise all shall be considered provided.

In cases where the Buyer is not found at the specified delivery address, within the agreed timetable, the courier will contact the Buyer to agree on the details of a new delivery. If, at the second attempt, the delivery will not be completed, the parcel will be returned to the Seller, who will cancel the order, and the Seller shall proceed to the refund of the payment. The Buyer can resume the order, and will bear the cost of a new delivery.

If the delivery of the order cannot be met, the Seller will notify the Buyer at the latest on the scheduled delivery date of the estimated delivery time. If the new delivery term exceeds 90 calendar days, the change of the deadline is subject to acceptance by the Buyer, and if it is not accepted by the Buyer, the order will be canceled and the Seller will refund to the Buyer the sums accrued in advance.

If the billing and delivery information provided by the Buyer is erroneous or incomplete, the Seller does not guarantee the delivery terms. If within 24 hours the provided data are not corrected and no new delivery term will be established, the Seller reserves the right to cancel the order.

The ownership of the products will be transferred upon delivery at the indicated address (assuming signature of receipt of the transport document provided by the courier) and the full amount of the corresponding payment. The seller will not authorize the courier to allow the opening of the parcel until after the signature of the receipt and the payment of the eventual counterpart thereof.

If parcels show visible damage to curier delivery, we recommend the Buyer to refuse their receipt and report this incident immediately by email at orders@dentstore.com . Any further complaints about this issue are null and cannot be considered.

The buyer can get more information about delivering an online order by accessing the "Delivery Mode" section.


The products purchased through DENTSTORE are new, in original packaging and benefit from warranty, in accordance with the legal provisions in force and the commercial policies of the producers.

The warranty period arises from the time the product is invoiced. The warranty is valid only on the territories stated in the commercial guarantee certificate.

In addition to any other warranties provided by applicable laws and detailed in the warranty certificate issued by the Manufacturer / Importer or Seller, the Seller warrants the Buyer against any non-conformities that may affect all or part of the goods and services, except for normal wear and tear, for a period of 24 months from the date of issue of the sales invoice. Exceptions make consumable products, which do not benefit from the warranty.

The Buyer is fully responsible for the installation and use of the products in accordance with the instructions provided in the Owner's Manual, the Seller is offering warranty only for production defects or in case of non-compliance with the technical specifications presented on the website.

The Buyer can obtain more information about the warranty of the products in the “Warranty”section.

Returning products

The Buyer, the legal entities, may request the return of the purchased products from the online store DENTSTORE.COM in the following situations:

  • The products are inconsistent with the specifications on the site;
  • The products were delivered in error by the Seller. In case of delivery of another product or other quantity, you must report the incident to the Seller within 24 hours to resolve the incident. If the product is no longer in stock, the Purchaser may choose to replace it with another product or to refund the payment in full.
  • The products prove to be malfunctioning within the first 48 hours of their reception (two business days). The buyer may claim this and request the return of the product for replacement with a new product. If the product is no longer in stock, the buyer may opt for replacement or the refund off the full amount. 

Whatever the case, the product return procedure requires the Seller to be informed before the product is sent, by a message describing the cause of the return, sent to the email address orders@dentstore.com .

When sending the parcel, the buyer can use the following return form. Model form

  • Products must be returned as received, accompanied by all accessories and documents received when delivering the products.
  • The return will be declined in the event of damage to the products or the Seller's finding of their state of non-eligibility.
  • The products will be returned via the courier service agreed by the Seller at the working point in Tepes Voda 89, Sector 2, Bucharest.

The buyer can opt for full refund or for replacement with another product. If the replacement with a more expensive product is agreed, the Buyer will pay the price difference, or if the replacement product value will be lower, the Buyer will receive the appropriate partial refund. All return and shipping costs will be borne by the Seller.

Returns of Personal Care products are not accepted if they have been unsealed.

Agreement to receive e-commerce emails

The Buyer agrees to receive e-commerce emails from the Seller at the email address provided when placing an order or creating an account.

The Buyer has the ability to modify the personal information provided and to filter the messages he/she wishes to receive from the Seller by accessing the "My Account" online section and logging in to his/her personal account.

Processing of personal data

The processing of your personal data as a client of dentstore.com is carried out in accordance with the legal provisions on the protection of personal data applicable to professional relationships. For a complete information on Dentstore SRL's data processing activity, as a data operator, we invite you to consult the ”Data Processing” section.

DENTSTORE.COM undertakes to comply to the principles provided by the applicable data protection legislation. For the purpose of this Agreement, the data that is processed may refer to: data of the parties' representatives, namely name and surname, e-mail address.

The processing may not be extended to other purposes, unless the parties expressly agree or there is a legal obligation that entitles either party to process the data.

DENTSTORE.COM undertakes to prevent incidents such as destruction, inappropriate use, unauthorized access, disclosure or alteration of personal data.

Upon termination of this agreement, DENTSTORE.COM undertakes to cease processing of the data, except where there is a legal obligation that requires further processing of data or the exercise of certain rights in court and / or in front of public authorities with control duties.

More details can be found in the "Personal Data Protection" section.

Intellectual Property Rights

Online store name and graphic marks are trademarks owned by DENTSTORE SRL, registered with the Trade Registry under no. J40/15190/2017, with sole identification no. 29777715, fiscal attribute RO, share capital 403.000 lei, headquartered in Tepes Voda no. 89, District 2, Bucharest, Romania, and cannot be downloaded, copied or used without the written consent of the owner.

The names and logos of legal entities and product names may be trademarks of their respective owners. For any complaints about copyright, you can send email to office@dentstore.com.

Communications of any kind of information or data in the form of a message, text, image, audio and/or video file or any other material, regardless of the manner in which they are published or transmitted (public or private) by any natural or legal person, other than DENTSTORE is made on the exclusive responsibility of the person who is the source of these materials, DENTSTORE being in no way responsible for the content or the way of publishing these communications.

Major force and litigation

Neither Contracting party shall be liable for non-performance of its contractual obligations if such non-execution is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and that cannot be avoided.

This Agreement is subject to Romanian law, in accordance with article 3 of the Regulation no. 593/2008 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 17 June 2008 on the law applicable to contractual obligations (Rome I).

Any litigation between the Buyer and the Seller will be settled amicably, and if no agreement is reached in this way, the parties shall notify the Romanian competent courts of the Seller’s headquarter.

In order to refer a potential issue, please add a ticket to the department "Reconciliation" in the Customer Service section after logging in to your DENTSTORE customer account.